Student Services and Support

Below, find out what student services SAU Online offers, how to get support help and read our frequently asked questions to get the assistance you need. See why choosing SAU Online as your choice for an online Christian university was the right decision.

Your SAU Online community

Community is important at Spring Arbor University and is part of our mission. In our online program, we are intentional about building community through collaborative, online educational experiences, including threaded discussion groups, electronic mail and other Web-based interactive media. For many programs, our students work through their foundation courses as a cohort, which means they work through the program with the same group of students, building relationships that will last throughout the program and throughout a lifetime.

During your first year, you will take the basic core and foundation courses. This allows you to build strong and supportive relationships with your peers. In addition, our academic advising and spiritual development programs are designed to connect you to faculty members who care about you and your long-term success.

Spiritual development support

The University is committed to supporting Christian spiritual development for all students, including students in both traditional and online programs. In addition to faith and learning issues, which are part of each course, you may contact Ron Kopicko, the University chaplin, at ron.kopicko@arbor.edu, for spiritual direction and/or support.

Several members of the department faculty have experience and training in pastoral care and spiritual direction. For students in the MSFL, a faculty member will be assigned to pray for you on a regular basis and will be available to you as a mentor in spiritual formation.

Academic advising

You are assigned an academic advisor when you are accepted who will recommend schedules, monitor your progress, answer program-related questions and direct you to appropriate support services.

Career services

The career center has a graduate career advisor who will help you develop a career plan. A number of services are available including job postings and career counseling. You may be interested in these other job databases, which are available online:

Working with the graduate career advisor and your academic advisor, you will prepare a career plan during your first semester. This plan includes:

  • Review of prior academic experience.
  • Review of prior professional experience.
  • Identification of any recommended experiential learning
  • Career and educational goals.
  • Resume and portfolio development.

During your program, the career advisor will notify you of opportunities, experiences or resources related to your career plan. During the term you begin work on your thesis or portfolio project, the career advisor will contact you regarding job search strategies or other career needs you may have at that time.

Student support

SAU Online student support staff
Joe Neill, Associate Dean, SAU External, Student Success, Joseph.Neill@arbor.edu
Laura Brecker, Student Support Specialist, Laura.Owen@arbor.edu
Julie Morse, Student Support Specialist, julie.morse@arbor.edu
Terri Swihart, Student Support Specialist, Terri.Swihart@arbor.edu

SAU Online Student Support Hours: Mon-Thurs. 8am-6pm CST, Friday 8am-5p CST

Computer requirements

Computer Readiness Checkup

The SAU Online learning environment utilizes the widely-supported platform for online education called Blackboard. For the best online experience, please make sure your computer meets the computer readiness checkup above.

If you are uncertain how to determine whether your PC meets the minimum requirements above, please contact the help desk toll-free at:

877.728.9880 or 517.750.1234, or via email at helpdesk@arbor.edu

Secure online payment

Payments to student account can be made by going to the Make a Payment page. Electronic checking and savings account payments are free. MasterCard, Discover, American Express and Diners Club payments are charged a 2.75% convenience fee.