Student Services and Support
Below, find out what student services SAU Online offers, how to get support help and read our frequently asked questions to get the assistance you need. See why choosing SAU Online as your choice for an online Christian university was the right decision.
Computer Readiness Checkup, http://sites.arbor.edu/oat/?p=2731
The SAU Online learning environment utilizes the widely-supported platform for online education called Blackboard. For the best online experience, please make sure your computer meets the requirements below. You may be able to take your online classes using an operating system other than Windows XP or Mac OS 10.4; however, if you need help, the help desk will only support PCs running Windows XP and Macs running Mac OS 10.4 or later.*
If you are uncertain how to determine whether your PC meets the minimum requirements below, please contact the help desk toll-free at:
or via email at firstname.lastname@example.org
- 2.0GHz Intel® Pentium® 4 processor or equivalent
- 256MB of RAM
- Internet connection; broadband cable or DSL
- Windows XP operating system or newer
- Web browser: Internet Explorer 7.0 or Firefox 2.0
- Mac OS 10.4 or later
- 256 MB RAM
- Internet connection; broadband cable or DSL
- G4, G5 or Intel-based processor
- Web browser: Safari 3.0 or Firefox 2.0 or later
*Most students can order a notebook computer through Spring Arbor University and pay for the computer as part of their financial aid package. Talk to your financial aid counselor for details.
Secure online payment
You may pay your bill online using American Express®, Discover® or Mastercard® via our secure server.
(Most students can order a notebook computer through Spring Arbor University and pay for the computer as part of their financial aid package. Talk to your financial aid counselor for details.)
If you’d like to talk someone about the program you are interested in, please feel free to contact the following program directors/coordinators below, who will be happy to answer any questions you might have:
- Business (AS): Tamara Dindoffer, Tammy.Dindoffer@arbor.edu | 800.968.9106, ext. 1706
- Business (BS): Tamara Dindoffer, Tammy.Dindoffer@arbor.edu | 800.968.9106, ext. 1706
- Business Administration (MBA): Michelle Coats, email@example.com | 800.968.9106, ext. 1315
- Communication (MA): Wally Metts, firstname.lastname@example.org | 800.968.9106, ext. 1491
- Education (MAE): Linda Sherrill, email@example.com | 800.968.9106
- Nursing (MSN): Al Kauffman, firstname.lastname@example.org | 800.968.9106, ext. 1579
- Organizational Managament (BS): Paul Johnson, email@example.com
- Spiritual Formation and Leadership (MSFL): Eric Magnusson, firstname.lastname@example.org
During your first semester, you will be assigned an academic advisor who will recommend schedules, monitor your progress, answer program-related questions and direct you to appropriate support services.
The career center has a graduate career advisor who will help you develop a career plan. A number of services are available including job postings and career counseling. You may be interested in these other job databases, which are available online:
CCCU Job Posting Info
- ChristiaNet Job Database
- E-Span Job Database Search
- Interchristo Christian Job Specialists
- Youth Ministry Job Bank
Working with the graduate career advisor and your academic advisor, you will prepare a career plan during your first semester. This plan includes:
- Review of prior academic experience.
- Review of prior professional experience.
- Identification of any recommended experiential learning
- Career and educational goals.
- Resume and portfolio development.
During your program, the career advisor will notify you of opportunities, experiences or resources related to your career plan. During the term you begin work on your thesis or portfolio project, the career advisor will contact you regarding job search strategies or other career needs you may have at that time.
SAU Online student support staff
Joe Neill, Director of Student Support, Joseph.Neill@arbor.edu
Laura Brecker, Student Support Specialist, Laura.Owen@arbor.edu
Terri Swihart, Student Support Specialist, Terri.Swihart@arbor.edu
SAU Online Student Support Hours:
Monday to Friday: 8 a.m. – 5 p.m.
Are you having technical difficulties? Our technology services department is available to help you troubleshoot any network- or computer-related issue you might have. Contact them at:
Tech Support: . 877.728.9880 or email@example.com
Spiritual development support
The University is committed to supporting Christian spiritual development for all students, including students in both traditional and online programs. In addition to faith and learning issues, which are part of each course, you may contact Ron Kopicko, the University chaplin, at firstname.lastname@example.org, for spiritual direction and/or support.
Several members of the department faculty have experience and training in pastoral care and spiritual direction. For students in the MSFL, a faculty member will be assigned to pray for you on a regular basis and will be available to you as a mentor in spiritual formation.
Your SAU Online community
Community is important at Spring Arbor University and is part of our mission. In our online program, we are intentional about building community through collaborative, online educational experiences, including threaded discussion groups, electronic mail and other Web-based interactive media. For many programs, our students work through their foundation courses as a cohort, which means they work through the program with the same group of students, building relationships that will last throughout the program and throughout a lifetime.
During your first year, you will take the basic core and foundation courses. This allows you to build strong and supportive relationships with your peers. In addition, our academic advising and spiritual development programs are designed to connect you to faculty members who care about you and your long-term success.